INTELLIGENT SOLUTIONS
Enterprise Agreement Administration
Provide Administration of Enterprise Agreement for GoRTT Agencies and Statutory Bodies as follows:
- Manage client support requests from the Enterprise Agreements
- Collaborate with stakeholders for provision of consultancy Services provided by Enterprise Agreements
- Administer Enterprise Agreement benefits such as vendor subscriptions; online learning; Home Use Program; Training vouchers; Planning services
- Maintain and monitor Enterprise Agreement assets
- Support and administer training workshops that emanate from Enterprise Agreements
- Collaborate with service providers to discuss operational issues, projects and high priority items
INTELLIGENT SOLUTIONS
Technical Support
The Technical Support team provides the following services to GoRTT stakeholders on behalf of the Ministry of Digital Transformation.
Software Installation
- Provide desktop and enterprise software installation and configuration for GoRTT Agencies and Statutory Bodies that do not have resident IT expertise.
- Vendor Products namely are as follows – Microsoft (e.g. Client Operating Systems, Client Applications, Developer Applications), Symantec (e.g. Client Applications, Enterprise Applications), Oracle (e.g. Client Applications, Developer Applications)
Technical Support
- Provide Technical Support for GoRTT Agencies and Statutory Bodies that do not have resident IT expertise
- Hardware upgrades for clients
- Software upgrades for clients
- Resolution of hardware and software issues including both client and server software
- Installation, maintenance and troubleshoot the File Registry System
Service Management
- Provide technical consultation, contract and project support to GoRTT agencies, iGovTT Business Development Office and iGovTT Contracts Management Office
- Outsourcing to offer onsite Level 1 technical support services, inter alia, at GoRTT Agencies and Statutory Bodies that do not possess the inherent capabilities to routinely administer and control daily ICT operations
INTELLIGENT SOLUTIONS
Contract Management Office
iGovTT’s Contract Management Office (CMO), an arm of the Delivery Unit, administers, manages and drives the effective performance of ICT related contracts through the execution of a range of contract management policies and procedures. The CMO has successfully administered and managed contracts such as:
- Microsoft Enterprise agreements
- Endpoint Protection agreements
- ttconnect Portal contracts
- TTBizLink Infrastructure contracts
Some of the services offered by the CMO are:
- Contract Development and Negotiation
- Vendor Management
- Contract Performance Management
- Contract Amendment Management
Engaging iGovTT to provide contract management services for your entity can result in major advantages such as:
- Reduced costs
- Improved business relationships
- Competitive Advantage
INTELLIGENT SOLUTIONS
Programme Management Office
iGovTT’s Project Management Office, an arm of the Delivery Unit, manages and drives the execution of ICT related projects through a proven project management methodology. The Unit has successfully delivered projects such as:
- Access Centres
- GovNeTT Phase II
- ttconnect portal
- Symantec Security Audit
- e-Cabinet
Benefits of iGovTT’s Project Management:
- Efficiency in project delivery
- Cost Control
- Quality control
- Risk Management
INTELLIGENT SOLUTIONS
Technical Consulting and Business Advisory Services
Our Business Transformation and Solutions Architect Office comprises a team of technical and transformational SMEs whose services are extended to Ministries, Departments and Agencies. These consultants have a unique vantage position of leveraging their broad public sector experience to all of GoRTT. They are frequently engaged to advise on the adoption or consideration of national ICT solutions, architecture, technology directions and standard.
CHANGE MANAGEMENT
- Change Assessments
- Change Strategy Development
- Change Solution Development
- Change Monitoring
BUSINESS PROCESS ASSESSMENT/IMPROVEMENT
- Business Framework Assessment
- Industry Good Practice Review
- Current State Assessment
- Future State Framework
- Process Improvement/Re-engineering Services
- Capability Maturity Assessment
- Gap Analysis
ADDITIONAL TECHNICAL ADVISORY SERVICES
- TOR development or reviews
- Procurement Evaluations
- Consulting Advisory and Support for Solution Implementations
- Develop line of business solutions within GoRTT
INTELLIGENT SOLUTIONS
ICT Procurement Services
iGovTT’s Procurement Services undertaken in a manner that ensures the highest standards of professional and ethical conduct and with the objective of providing clients with the best value for money
Utilising our procurement services has many benefits since our tendering approach to government procurement, presents a game-changing methodology that is in line with best international practices and current legislation.
MDAs seeking our procurement services could be assured of professional advice on the major elements of public procurement inclusive of:
- Requirements Planning
- Terms of Reference
- Evaluation Criteria
- Effective management of the procurement process
Please view our Annual Procurement Plan 2024 here.