Refund Policy

When you apply for the purchase of a Request for Proposal (RFP) from the National Information and Communication Technology Communication (iGovTT), the fee you pay may cover the cost of the:-

• Request for Proposal package.
• Postage.

Mostly, these fees are non-refundable.

For example, if iGovTT refuses to accept a proposal in response to a tender subsequent to the closure of the tender, there will be no refund. The fee for the purchase of the RFP will not be refunded because the RFP would have already been delivered to you.

Apply for a refund of a payment.

A customer may be entitled to dispute a transaction and receive a refund in limited circumstances such as: –

• The RFP package purchased was not received;
• Cancellation of a tender;
• In instances where iGovTT determines that the Customer is not eligible to participate in the tender process subsequent to the purchase of the RFP package;
• Duplicate processing of the transaction occurred; or
• Suspected fraud.

If you believe you are entitled to a refund, submit an application form for a refund, giving a detailed explanation of your reasons and/or circumstances. All requests for refunds must be accompanied by a valid acknowledgement of payment invoice and/or official receipt. An acknowledgement of payment invoice is issued upon payment of funds by the customer. Once this payment is processed, an official receipt will be issued to the customer.

Any outstanding refunds will be issued to the card used to pay the fees. If iGovTT is unable for any reason to refund the payment to the card, a cheque will be issued to the cardholder. You will not receive a refund if we learn that you have misrepresented yourself (given false information or left out important details).

For further information on refunds, kindly contact iGovTT via: –

• Email: tenders@igovtt.tt
• Telephone: +1 868 627-5600 ext. 3119; 3011.

Application for the cancellation of a transaction

All payments submitted through this website may be processed after iGovTT’s operating hours. Therefore, any request to cancel a transaction must be communicated and confirmed as soon as reasonably possible, but in any event within twenty-four (24) hours of the completion of the transaction. If the transaction was completed after working hours, a public holiday or the weekend, the request to cancel the transaction must be communicated and confirmed on the next working day.

When requesting a cancellation of your transaction and online payment, please have the following information available to make the process as easy as possible:

• Cardholder’s Name and Address.
• Transaction Details – this may include, but not limited to, the date, time and acknowledgement of payment invoice information.
• The last four (4) digits of the card used for payment – iGovTT’s agents will never ask for your full card number or the card’s CVV2/CVC2.

Failure to provide this information may cause delays in the cancellation process.

For further information on cancellations, kindly contact iGovTT via: –

• Email: tenders@igovtt.tt
• Telephone: +1 868 627-5600 ext. 3119; 3011.

Disclaimer

iGovTT provides this Refund and Cancellation Policy as guidance and it is subject to amendments. This Policy is to be read together with iGovTT’s Privacy Policy and our Terms of Use which are available on our homepage and at the bottom of every https://www.igovtt.tt web page