Transport your corporate operations to the next level with intelligent IT solutions that bring you value for money, boost internal efficiency and streamline your dealings with external business providers.

ICT CONTRACT MANAGEMENT SERVICES

With the provision of contract management services, our clients will have the value added benefit of having a dedicated and specialised unit that focuses on the management of its ICT contracts. Other benefits that can be expected from our proven contract management service offerings are:

  • Value for money – iGovTT’s extensive experience in contract management will ensure that clients receive value for money from their investments. As part of our cadre of dedicated resources, we employ the expertise of legal, technical and other subject matter experts to ensure clients derive the benefits contractually due.

  • Reduced cost/expenditure – Instead of incurring exorbitant costs in hiring full-time staff to manage contracts, clients can use our contract management services and reduce their expenditure.

  • Increased availability of resources – By outsourcing the tasks and responsibilities associated with managing contracts, clients’ labour resources will now be able to focus on other activities within the organisation.

Engaging iGovTT to manage your ICT contracts will result in positive returns on your investment, improved negotiated terms with vendors and enhanced client value.

SERVICES:
  • Client/supplier relationship management
  • In-contract negotiations
  • Risk monitoring and management
  • Management of contractual financial obligations
  • Maintenance of records for contractual activities
  • Monitoring of contractual deliverables
  • Vendor performance measurement

ICT PROGRAMME & PROJECT MANAGEMENT

The iGovTT Programme Management Office (PMO) is setup for the purpose of managing and driving the execution of ICT related projects through a proven project management methodology. PMO has successfully delivered projects such as:

  • SmarTT
  • GovNeTT Phase II
  • ttconnect portal
  • Symantec Security Audit
  • Wi-Fi on Buses 

The mission and vision of iGovTT's PMO is to:

  • Guide key projects to a successful outcome

  • Create a foundation for consistent IT project success throughout the organization with consistent and repeatable Project Management methodologies

  • Implement proper governance to projects

  • Perform knowledge transfer and capability development to the organization’s project team for Project Management and nationwide ICT Planning

  • Provide support to e-Leadership structure and e-Government programmes

 To support the mission and vision, PMO has the following goals:

BUSINESS PROCESS IMPROVEMENT CONSULTING

iGovTT provides Customer Relationship Account Management (CRM) services to all public sector Ministries, Departments and Agencies throughout GoRTT through its Business Development unit. The assigned CRM Account Manager provides clients with:

  • Sales presentations and business consultative support on ICT services including connectivity to GoRTT's wide area network (WAN)

  • Information on the national ICT Agenda

  • Information on pricing and products and services available for subscription through GoRTT and negotiated enterprise agreements

  • Dedicated account commitment to their ICT needs

  • Direct liaison and support during project/product life cycle to post implementation

Your iGovTT Customer Relationship Account Manager provides their personal touch, maintains continual communication with each client and is readily available for client enquiries and concerns.

Having your own CRM Account Manager means you have access to:
  • An in-house team of  business experts in public sector ICT account management

  • Products and services, discounts and free offers available for Ministry/Agency subscription

  • Affordable consultants who are on-hand to assist the Ministries/Agencies in their projects and can offer or provide the resources which can best advise the entity in their development goals

  • Partnering opportunities which can mitigate against risks in deployment

As our client you also enjoy:

  • Cost savings

  • Ease of doing business within the GoRTT landscape

  • Partnering opportunities made to the public sector through iGovTT’s vendors, partners and contacts

SERVICES:
  • Technical Advisory Services
  • Business Advisory Services - Change Management Services
  • Business Process Improvement
  • ICT Outsourcing
  • Programme Management
  • Procurement Management Services
  • Contract Management Services
  • ICT Security Consultancy Services
  • Managed Data Centre Services (GovNeTT related services)

SECURITY AND ASSURANCE ADVISORY SERVICES

Cyber-attacks and security breaches are steadily increasing in frequency and sophistication, resulting in adverse impacts to organizations. In order to survive in the ever evolving ICT environment, organizations must be proactive and ensure that ICT resources and assets are adequately secured.

Information Security is mandatory to ensure that ICT risks, threats and vulnerabilities are appropriately addressed. iGovTT considers information security to be of paramount importance and has taken steps to ensure that robust and secure systems are maintained. 

iGovTT’s Security and Assurance Unit provides the public sector with information security advisory services to assist clients with defining ICT security requirements, security improvements in existing environments and assurance activities all geared towards achieving the ultimate security goals of confidentiality, integrity and availability of information and information systems.

SERVICES:

iGovTT’s Security and Assurance team is trained in various areas of cyber security and can assist with the following services:

  • Information Security Risk Assessments
  • Information Security Policies/Procedures/Guidelines (develop, review, audit)
  • Information Security Reviews (includes reviews of controls, policies, network designs, solutions, projects etc.)
  • Information Security Awareness Training (customized to satisfy client’s needs)
  • Computer Security Incident Management Advisory
  • Business Continuity/Disaster Recovery Plan Reviews
  • Other Technical Security expertise such as; assisting with interviews for recruitment of technical security staff etc.
 
Security and Assurance Advisory services affords our clients the added benefits of:
  • Cost savings (competitive pricing) against other agents

  • Highly trained, qualified and dedicated staff

  • High quality of service delivery of audit reports

  • High quality safe and secure systems